Purpose of This Privacy Policy
This Privacy Policy Agreement explains how Renoveras LLC collects, uses, protects, and handles personal and business information provided by clients and users in connection with our automation, marketing, and software services. We are committed to safeguarding your privacy and ensuring that your information remains secure. Renoveras LLC does not sell, rent, trade, or share your personal information with third parties for any marketing or resale purposes. Any data you provide is used solely to deliver, improve, and support the services you request from us.
For the purposes of this Privacy Policy, “Client” refers to businesses engaging Renoveras LLC for services, and “User” refers to visitors or individuals submitting information through the Website or related systems.
By engaging in business with Renoveras or using our systems, you agree to the terms of this Privacy Policy.
Information We Collect
Renoveras collects information for legitimate business purposes to deliver high quality marketing and automation services. The types of information we collect include:
A. Information You Provide Directly
Name, phone number, email address, and business name
Account login credentials (for platforms you authorize access to)
Billing and payment information
Inquiry and customer data uploaded into approved systems you authorize
B. Information Collected Automatically
IP address, browser type, and device information Analytics and engagement metrics from our website. System activity within approved automation and scheduling workflows.
We may use cookies, pixels, and similar technologies to analyze traffic, improve user experience, and support marketing activities.
C. Information From Third Parties Data
shared by advertising platforms (Meta, Google, etc.) Information imported from integrated tools or CRMs.
How We Use Your Information
Renoveras uses collected information solely for the purpose of providing, improving, and supporting our services. This includes:
1. Setting up and managing inquiry automation, dashboards, and AI assistants.
2. Setting up, monitoring, and refining approved campaign audiences on Google and Meta.
3. Sending appointment confirmations, reminders, or follow-up messages
4. Generating performance reports and campaign insights
5. Providing support, troubleshooting, and technical maintenance
6. Complying with legal and regulatory requirements
Renoveras does not sell, rent, or trade your personal or business data under any circumstances.
Data Protection & Security
We maintain strict physical, electronic, and administrative safeguards to protect your data from unauthorized access, alteration, or disclosure.
All sensitive data (including payment information and account logins) is encrypted and stored on secure, industry-standard servers.
Access is limited only to authorized personnel who require it to perform their job functions.
Renoveras partners with secure third-party platforms, such as Stripe and GoHighLevel, that comply with data protection laws and industry best practices.
Data Sharing and Disclosure
We may share limited information with trusted third parties only as necessary to deliver services, including:
1. Advertising platforms (Google, Meta, etc.) for campaign management
2. CRM or software providers for automation functionality
3. Payment processors for billing and account management
4. Legal authorities, if required by law
Renoveras ensures that all third-party partners maintain privacy and security standards consistent with this Agreement
Toll-Free Messaging & Verification Compliance
Renoveras may use toll-free numbers (such as 800, 888, 877, etc.) to send verification codes, system alerts, appointment reminders, support messages, and other communications necessary to deliver our services.
By providing your phone number to Renoveras, you consent to receive communications through toll-free messaging channels.
These messages may include:
1.Verification codes for secure access to your accounts
2.System or workflow notifications
3.Appointment confirmations, reminders, or follow-ups
4.Support or troubleshooting messages
5.Service-related updates or required disclosures
Standard message and data rates may apply depending on your mobile carrier.
You may opt out of non-essential messages at any time by replying STOP.
Renoveras will not use toll-free messaging to send unsolicited marketing without obtaining proper consent.
A2P 10DLC & Carrier Compliance Notice
Renoveras complies with all U.S. carrier regulations and messaging requirements, including A2P 10DLC (Application-to-Person) standards.
All messaging campaigns—whether delivered through local numbers, toll-free numbers, or verified sender IDs—are registered with carriers when required and follow guidelines regarding:
1.Clear and documented consumer consent
2.Transparent message purpose and content
3.Opt-in and opt-out functionality
4.Data privacy and protection
5.Message frequency and delivery standards
6.Prohibited content restrictions
Renoveras ensures all automated messaging, verification codes, and customer communications meet federal and carrier-level regulations, including those enforced by:
1. The Telephone Consumer Protection Act (TCPA)
2. The CAN-SPAM Act
3. CTIA Messaging Principles and Best Practices
4. U.S. mobile carriers’ A2P and toll-free verification requirements
Clients using Renoveras systems must ensure their own messaging practices also follow these compliance standards. Failure to comply may result in suspension of messaging capability or service termination.
Data Retention
Renoveras retains information only as long as necessary to:
1. Fulfill our contractual obligations
2. Maintain account continuity and reporting accuracy
3. Comply with legal and financial record-keeping requirements
After termination or cancellation, your data may be securely archived for up to 12 months and then permanently deleted unless otherwise required by law or agreed upon in writing
Your Privacy Rights
You have the right to request access to, correction of, or deletion of your personal information held by Renoveras LLC, subject to applicable legal and contractual obligations.
You may also request information about how your data is used or withdraw consent for non-essential communications at any time by contacting us at [email protected].
Certain data may be retained as required to comply with legal, financial, or contractual obligations.
Client Data Ownership
All customer and lead data collected through your campaigns remain the property of the Client.
Renoveras acts solely as a data processor, managing and safeguarding data on your behalf.
The Client grants Renoveras permission to access, process, and utilize this data solely for the purpose of fulfilling contracted services.
Data Breach Procedures
In the unlikely event of a data breach:
1. Renoveras will immediately investigate and contain the breach.
2. All affected Clients will be notified within 72 hours of discovery.
3. Steps will be taken to restore data integrity and implement further protection measures.
Client Responsibilities
To maintain compliance and security, the Client agrees to:
1. Use inquiry and customer contact data responsibly and legally.
2. Obtain valid consent from all contacts before sending automated messages
3. Refrain from uploading or sharing sensitive personal data unrelated to marketing or business activities
4. Immediately notify Renoveras of any suspected data misuse or unauthorized access
Failure to follow these obligations may result in suspension or termination of services.
Updates to This Policy
Renoveras may revise this Privacy Policy periodically to reflect updates in legal requirements or operational improvements.
We will notify active Clients of significant changes via email or in-platform notification.
Continued use of our services constitutes acceptance of the revised policy.
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles.
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